Refund Policy

Approved VU Lab Pro plans, Promoted Creators and Creator Spotlight can be purchased through Paystack by active, email-verified VU Lab accounts. Paystack collects and processes payment details on its hosted checkout; VU Lab does not receive or store full card or bank credentials.

PRO access or advertising service is granted only after VU Lab independently verifies a successful matching Paystack transaction. Advertising activates immediately after verification and its purchased duration starts at that time.

Payments made to VU Lab are generally non-refundable. A refund will be provided where VU Lab confirms that a billing error occurred, such as a duplicate charge, an incorrect amount charged or another genuine payment-processing error, where verified paid advertising cannot be supplied within the documented inventory-resolution process, or where a refund or other remedy is required by applicable law.

Changing your mind, deciding not to use the service, no longer needing it, failing to use purchased access or available creator tools, or voluntarily discontinuing use of VU Lab does not by itself create a refund entitlement.

When a delayed successful advertising payment cannot be allocated immediately, VU Lab retries allocation and preserves the full purchased duration. If the campaign reaches refund-required status, an owner reviews the verified transaction and processes the appropriate resolution through the approved payment-provider procedure. VU Lab does not fabricate inventory or issue an automated refund without that review.

Current VU Lab Pro plans are one-time purchases and do not renew automatically, so there is no future recurring charge to cancel. A later purchase is a separate renewal transaction. A verified timed-plan renewal made before expiry extends the current access end date; a renewal after expiry starts at the verified payment time. Correctly charged access already granted is subject to the general refund rule above.

This policy does not promise proration, a fixed provider refund-processing time or a remedy beyond applicable law and the confirmed billing-error rule.

A displayed price, abandoned checkout, browser callback, pending database record or unverified webhook is not by itself a completed purchase. VU Lab records a successful purchase and grants PRO or activates advertising only after server-side Paystack verification succeeds.

If you do not recognize a charge presented as VU Lab, use the approved public contact channel and contact your financial institution where appropriate. VU Lab may require account and transaction details sufficient to investigate without requesting your password or full payment credentials.

For billing-error or refund requests, email support@vu-lab.com.