Contact VU Lab

Guests and signed-in customers can use this form. A saved request receives a reference you can keep for follow-up.

Email support@vu-lab.com. Include the category in the subject line and enough detail to identify the page, account or material involved. Do not send passwords, IMVU credentials, private session cookies, full payment-card numbers or banking security codes.

• General support: Questions about the current VU Lab service or creator tools.
• Account and access: Sign-in, account status, FREE/PRO access or an account-data request.
• Privacy: Access, correction, deletion or another privacy-related request.
• Copyright and takedown: A rights complaint or correction/counter-information about restricted material.

Use the approved public contact mailbox for VU Lab Pro billing errors or refund requests. Include the VU Lab account email, purchase date and Paystack reference if available, but never send your password, full card number, bank credentials or security code. The Refund Policy explains the applicable rule.

Keep the support reference shown after submission. If email delivery is unavailable, a saved request remains available to the support team. Signed-in customers can check request status from their account. No response-time guarantee is offered.

For privacy or copyright requests, include enough information to identify the relevant account or material without sharing credentials. See the Privacy Policy and Copyright and Takedown Policy.