Frequently Asked Questions

VU Lab is an independent workspace for IMVU creators, with image, audio, product, catalog, profile and workflow tools.

No. VU Lab supports parts of your creator workflow; it does not replace Photoshop, IMVU Studio or IMVU itself.

No. VU Lab never asks for your IMVU password, cookies or session details.

Yes for account tools. Create an account and verify your email to use protected FREE tools or buy PRO. Public pages can be viewed without signing in.

A verified account includes the tools marked ACCOUNT or FREE, including Image Lab, GIF Lab, Radio Studio and the public IMVU lookup tools.

PRO unlocks the tools and features marked PRO, including Product Extractor, HTML Lab, Range Builder, Shop Studio, Music Cutter, eligible texture downloads and ZIP downloads.

Sign in to an active, email-verified VU Lab account, choose a plan and continue to Paystack. PRO starts after VU Lab confirms the payment.

VU Lab offers one-time 1-month, 3-month, 6-month, 12-month and Lifetime PRO plans. The current prices are shown in the Pricing section.

No. PRO plans are one-time purchases. There are no automatic renewal charges.

Buy another timed plan. If your PRO is still active, the new period is added to your current end date. If it has expired, the new period starts when payment is confirmed.

Lifetime PRO is a one-time purchase with no expiry date.

There is no recurring subscription to cancel. You can stop using VU Lab at any time; timed access ends on its shown expiry date.

Payments are generally non-refundable, except for confirmed billing errors or where the law requires a refund or other remedy. See the Refund Policy for details.

Creator Spotlight is the lower-cost shop-only placement shown in the Spotlight section. You can choose a duration, preview the card and pay securely through Paystack. Placement starts only after payment is independently verified.

Promoted Creator is the separate homepage placement that can include a creator profile and product links. You can choose a duration, preview the card and pay securely through Paystack. Placement starts only after payment is independently verified.

The displayed options are 1, 3, 7, 14 or 30 days. Creator Spotlight and Promoted Creator are separate products with separate prices.

Yes. Choose another Creator Spotlight or Promoted Creator duration and complete a new payment. Each verified purchase is handled as its own campaign.

No. A verified purchase activates the selected placement when inventory is available, but views, clicks and sales are not guaranteed.

Outfit Protection lets you save up to three IMVU avatars by Creator ID in your VU Lab account. Active PRO is required for active protection status. It does not claim universal blocking by other services.

Product Extractor is a PRO tool that looks up supported public IMVU product information, derivation relationships and eligible texture assets. It does not provide hidden, private or unauthorized files.

Yes where a tool offers a download. Some texture and ZIP downloads require active PRO. Availability depends on the public product data and the tool's eligibility checks.

No. Customer tools use public information and customer-provided files or text. VU Lab does not ask for IMVU credentials or private session data.